REFUND & DELAY POLICY

• If food does not come within an hour and a half since a driver accepted your order you will be given a $25 Moe’s gift card  https://moes.cashstar.com/store/amount?locale=en-us

• If more than 15 orders fail, the test run will be temporarily discontinued 

• If your payment fails and you cannot go through with paying for your delivery, you will have to physically pick up your food at the Merchant’s location 

• If there is no driver available to pick up your order, you will be refunded (not implemented during the test run since there will always be a driver available)

• Customers are refunded for the reasons below:

  • Missing items - the customer didn’t receive an item that was stated on their receipt 

  • Incorrect items - the customer received an item but it was not as ordered

  • Incorrect orders - the customer received an entire order that was incorrect or not theirs

  • Extreme Delays - the customer has not received their order on time

When items are missing, we’ll refund the customer the sales price of the item (including tax/VAT) at the time of the order. If an entire order is incorrect, the customer is refunded for the sales price of the entire order (including tax/VAT) and the delivery fee.