REFUND & DELAY POLICY

REFUND POLICY

  • If food does not come within an hour and a half since a driver accepted your order you will be given a $25 Moe’s gift card  https://moes.cashstar.com/store/amount?locale=en-us

  • If more than 15 orders fail, the test run will be temporarily discontinued 

  • If your payment fails and you cannot go through with paying for your delivery, you will have to physically pick up your food at the Merchant’s location 

  • If there is no driver available to pick up your order, you will be refunded (not implemented during the test run since there will always be a driver available)

 

  • Customers are refunded for the reasons below:

    • Missing items - the customer didn’t receive an item that was stated on their receipt 

    • Incorrect items - the customer received an item but it was not as ordered

    • Incorrect orders - the customer received an entire order that was incorrect or not theirs

    • Extreme Delays - the customer has not received their order on time

When items are missing, we’ll refund the customer the sales price of the item (including tax/VAT) at the time of the order. If an entire order is incorrect, the customer is refunded for the sales price of the entire order (including tax/VAT) and the delivery fee.

DELAY POLICIES

  • Merchants and delivery people do their best to fulfill every order on time. External factors like heavy traffic, bad weather conditions, or a busy merchant can cause delays.

  • If you have concerns about the status of your order, please reach out to us for support at brooke@togobros.com. Please make sure to contact us within 24 hours in order for us to provide the best possible support experience. After this timeframe, we may be unable to provide a refund or other resolution.

  • NOTE: If your delivery person arrived, attempted to contact you, and could not deliver the order, you will be charged for the order. In these instances, we can't provide a refund.

REFUNDS & POLICIES

TERMS AND CONDITIONS

PRIVATE POLICY

COVID-19 POLICIES

INDEPENDENT DRIVER CONTRACT